Monday, February 17, 2020

Wifi Sorted

Hurray for the woman at the Vodafone store! After we talked to her on Friday and explained our situation, she said to leave it with her and she would call and find out what was going on, then let us know. Later that day, she called and said the person she talked to couldn't explain what was happening either, but would look into it and get back to her, whereupon she would get back to us. She said that if we didn't hear from her within 48 hours to call back into the store. To everyone's surprise (including hers), they called her on Saturday with the answer. Someone cancelled the installation order, Who knows why. She said we could go ahead with a new contract instead of a transfer of address and could do that whenever we wanted. We said we'd be right down. She was ready for us. It took less than 5 minutes to get the paperwork done and that was that. I thanked her for getting it all sorted and she said, 'Not at all.' She seemed pretty happy to have been able to solve the problem. She looked at me and said, 'Someone WILL be calling you.'

I was cautiously optimistic that we would hear something sometime this week, but I was really surprised when, a couple hours later, Bill got a text thanking him for choosing Vodafone and giving us a date and a time frame for when the engineer (their word) would come. Now things are proceeding as we thought they would weeks ago. By the end of the week, we should be set up--and we'll be paying less than we were, so that's cool, too!


Vicki said...

That's great! Sometimes you just need to (finally!) get to talk to the right person!

Joy said...

LOL I don't blame you for pointing out that term 'engineer' after all that... It'd be interesting to know WHO cancelled it and how it wound up blocking the current order.

Well yay for small favors, I was hoping that it would be cheaper at least, so that's good!!

Looking forward to all of your updates after that! =)